Because of their perishable nature, macarons and other good ordered, are non-returnable. This does not affect your statutory rights. If you are not completely satisfied with your macarons please call our customer service helpline on 01603 419506 from 9am to 5pm, Monday to Friday, quoting your order reference number or email firstname.lastname@example.org.
In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase.
Only order amendments or cancellations which are given at least 2 working days before the intended delivery date may be accepted. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please call 01603 419506.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
Bookings are made on a first come, first served basis on receipt of full payment. We regret that no refunds will be given. Amendments to bookings may be made up to 28 days prior to the date of the class. If you find you are unable to attend a class less than 28 days before the date of the class you are welcome to send someone else in your place. These rules apply equally to gift voucher bookings.
Where you are unable to attend a class due to adverse weather conditions, illness or other personal circumstances our booking and cancellation policy will still apply however at our discretion we will offer alternative dates for a replacement class at short notice. We cannot guarantee that alternative dates offered will be for the same class or even for the same day of the week.
In the unfortunate and unlikely event that a class has to be cancelled we will always try and give you as much notice as we reasonably can and you will be offered the choice of an alternative class or a full refund. We will not be liable for any other costs or expenses that you may incur. If you need to arrange travel or overnight accommodation, we recommend that you seek appropriate insurance.