Because of their perishable nature, macarons and other good ordered, are non-returnable. This does not affect your statutory rights. If you are not completely satisfied with your macarons please call our customer service helpline on 01603 419506 from 9am to 5pm, Monday to Friday, quoting your order reference number or email firstname.lastname@example.org.
In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase.
Only order amendments or cancellations which are given at least 2 working days before the intended delivery date may be accepted. Orders placed or cancelled on Saturdays, Sundays or Bank Holidays will be treated as having been received on the following working day. To cancel orders, please call 01603 419506.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.